Branabyte Service Private Limited
At Branabyte, customer satisfaction is our priority. We strive to deliver high-quality IT and logistics solutions tailored to your specific business needs. However, we understand that sometimes situations may arise where a refund is necessary. Please read our refund policy carefully.
Refunds for IT services (such as web development, software solutions, cloud setup, etc.) will only be considered under the following conditions:
The project has not yet been initiated.
No substantial work has been delivered or milestones achieved.
A formal refund request is submitted within 7 days of payment.
Once work has commenced and deliverables are provided, partial refunds may be considered based on unused project value and justification.
Refunds are not provided for downloadable software, digital products, or subscription services once accessed or downloaded. For subscriptions, cancellation can be requested before the next billing cycle.
Custom development work already delivered.
Consulting or training sessions once attended.
Fees paid for third-party integrations, licenses, or hosting.
To initiate a refund, please email support@branabyte.com with:
Payment receipt or invoice number
Reason for refund
Supporting documentation (if any)
Our support team will respond within 5–7 business days to evaluate your request and process accordingly.
Approved refunds will be processed within 10–15 business days through the original payment method.
For any clarification or concerns regarding our refund policy, please contact: 📧 support@branabyte.com | ☎️ +91-986-258-4667